Отмена заказов на HobbySearch. Как поступить?

Всем привет. В связи с некоторыми событиями, о которых вы все знаете, решилась отменить заказы на Hobby Search. Написала им так:

Hello. I would like to cancel orders X and Y. I know I can't do that, but because of the current situation in Russia I see no other choice. I'm not sure if I will be able to pay for the orders in the future or receive them, because payment and shipment services are unavailable here. I hope you will not ban me, I've been a loyal and diligent customer, and I would like to shop here again once this situation is over. Thank you for understanding.

Сейчас получила ответ следующего содержания:

Ответ от Hobby SearchThank you very much for contacting us.

Regarding cancellation of your order, unfortunately we are generally
unable to accept cancellation requests that are outside our
cancellation policies.

And you have already had order the product from the supplier, which
makes it all the more difficult to make an exception. We cannot cancel
our order and have to buy the product at our own expenses.

If you really do have a strong need to have the order cancelled,
then we have to charge you 10% of the product price. This is a
Cancellation Fee, which we forewarned when you placed order that we
would have to take.

Please reply to this mail if you agree to pay the cancellation fee.
Then we will try charging on your PayPal Preapproved account or
credit card.

If you have neither PayPal Preapproved nor credit card, give us your
PayPal email address. In this case we will send you a payment request
so you can manually pay the fee.

Please write back and pay the fee within 3 days counting from today,
Japan Time.

Or if you have already received a payment request or validation-failure
notice for the order in question, do it within the timeframe given
in that email.

Sorry for your inconvenience, but your understanding would be greatly
appreciated.

Thank you very much.

Sincerely yours,
Hobby Search Customer Support Team

Я давно не пользовалась PayPal и хз, работает ли он сейчас в нынешних условиях, поэтому подскажите, возможно ли оплатить злосчастные 10% из России? И стоит ли вообще это делать? Если честно, то не особенно хочется, но если надо, придётся.

В общем, если есть что высказать по этому поводу, буду рада послушать ваше мнение. Если вы также планируете что-то отменять на Сёрчах, то вот как-то так это выглядит.

Спасибо за внимание.