04 ноя 2012 17:04:26
Решил на ночь написать личнопост об общении с Альтер и АмиАми по поводу брака у фигурки Стокинг.
Первое. Получив её и немного прифигев , написал письмо в Альтер:
Hello.
I bought the figure Stocking in amiami store and this is what I found:
What is it guys?
Sincerely, your buyer.
На что получил ответ:
Although a difference is in a grade, there is the same condition as all the goods.
Please consult with the purchased store, when you wish to exchange.
Немного прифигев и от ответа написал ещё раз:
Hi!
I do not want to tell you to reimburse me the cost or replace a figure. I just want to know why you have so fallen quality. After all, my case with the Stocking is not unique.
Sincerely, your buyer.
И получил немного извинений и не аргументированный соскок Альтер в сторону фабрики, на чём разговор и закончился:
Production of this character was very difficult.
Especially the part of hair is difficult.
Furthermore, our company was not able to control a factory well.
We apologize for having disappointed you.
Потом всё же решил последовать их совету и написал в магазин ,в моём случае это был АмиАми:
Hi!
I have a claim on the quality of the received goods. I attach photos of defective figurines. I hope for a speedy response.
Sincerely, your buyer.
На что получил ответ:
Hi, buyer.
Thank you for mailing us.
We are sorry to hear about the problem with your item. This looks like a
manufacturer's defect and unfortunately manufacturers do not provide us with
support after an item as left our store. We would like to offer you an 800
JPY refund for the defect. If you would like to accept, please let us know
and we can process the refund as points on your account.
We sincerely apologize for the inconvenience.
Thank you for shopping at AmiAmi.
Sincerely,
AmiAmi
На чём разговор и закончился, ибо в ином случае Ами предлагал вернуть фигурку за мой счёт с возвратом её стоимости по предзаказу, но не с возвратом почтовых услуг.
Такие дела.
Первое. Получив её и немного прифигев , написал письмо в Альтер:
Hello.
I bought the figure Stocking in amiami store and this is what I found:
What is it guys?
Sincerely, your buyer.
На что получил ответ:
Although a difference is in a grade, there is the same condition as all the goods.
Please consult with the purchased store, when you wish to exchange.
Немного прифигев и от ответа написал ещё раз:
Hi!
I do not want to tell you to reimburse me the cost or replace a figure. I just want to know why you have so fallen quality. After all, my case with the Stocking is not unique.
Sincerely, your buyer.
И получил немного извинений и не аргументированный соскок Альтер в сторону фабрики, на чём разговор и закончился:
Production of this character was very difficult.
Especially the part of hair is difficult.
Furthermore, our company was not able to control a factory well.
We apologize for having disappointed you.
Потом всё же решил последовать их совету и написал в магазин ,в моём случае это был АмиАми:
Hi!
I have a claim on the quality of the received goods. I attach photos of defective figurines. I hope for a speedy response.
Sincerely, your buyer.
На что получил ответ:
Hi, buyer.
Thank you for mailing us.
We are sorry to hear about the problem with your item. This looks like a
manufacturer's defect and unfortunately manufacturers do not provide us with
support after an item as left our store. We would like to offer you an 800
JPY refund for the defect. If you would like to accept, please let us know
and we can process the refund as points on your account.
We sincerely apologize for the inconvenience.
Thank you for shopping at AmiAmi.
Sincerely,
AmiAmi
На чём разговор и закончился, ибо в ином случае Ами предлагал вернуть фигурку за мой счёт с возвратом её стоимости по предзаказу, но не с возвратом почтовых услуг.
Такие дела.
